Refund & Returns Policy for Peptide Science Therapy

Effective Date: May 27, 2026

At Peptide Science Therapy, customer satisfaction is important to us. Due to the nature of wellness, peptide, and health-related products, we maintain specific policies regarding returns, refunds, exchanges, and damaged items to ensure product quality, safety, and compliance.

Please review this policy carefully before making a purchase.

1. General Return Eligibility

We accept eligible return requests within 30 days of the original delivery date, subject to the conditions below.

To qualify for a return:

  • Items must be unused and unopened

  • Products must remain in original packaging

  • Safety seals must be intact

  • The item must not be damaged due to misuse, improper storage, or handling

  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For health, safety, and quality-control reasons, the following items are generally non-refundable and non-returnable:

  • Opened or used products

  • Products with broken seals

  • Refrigerated or temperature-sensitive items

  • Customized or special-order products

  • Digital products, downloads, or memberships

  • Clearance or final-sale items

  • Gift cards

If a product arrives damaged or defective, please refer to Section 5 below.

3. Refund Policy

Approved refunds will be issued to the original payment method used during checkout.

Refunds may be granted for:

  • Eligible returned items

  • Orders canceled before shipment

  • Incorrect items received

  • Verified damaged or defective products

Refund processing times may vary depending on your financial institution but generally take 5–10 business days after approval.

Original shipping charges are non-refundable unless the error was caused by Peptide Science Therapy.

4. Exchanges

We may offer exchanges for:

  • Incorrect items received

  • Defective products

  • Damaged shipments

Exchange requests must be submitted within 7 days of delivery.

Availability of replacement items is not guaranteed and may depend on inventory levels.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your claim quickly, include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A description of the issue

Once reviewed, we may offer:

  • A replacement

  • Store credit

  • A partial refund

  • A full refund (if applicable)

Failure to report shipping damage within the required timeframe may affect eligibility.

6. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong item was shipped

  • The product arrived damaged

  • The product was confirmed defective

We recommend using a trackable shipping service. Peptide Science Therapy is not responsible for lost or delayed return shipments.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or shipment status, cancellation requests may no longer be possible.

To request a cancellation, contact us immediately at the information below.

8. Subscription Products (If Applicable)

If your purchase includes subscription-based products or recurring billing:

  • You may cancel future renewals at any time before the next billing cycle

  • Previous charges are non-refundable once processed

  • Failure to cancel before renewal may result in automatic charges

Additional subscription terms may apply.

9. Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Fraudulent or abusive chargeback activity may result in:

  • Account suspension

  • Refusal of future service

  • Collection actions where legally permitted

We reserve the right to provide supporting order documentation to financial institutions during dispute investigations.

10. Medical & Wellness Disclaimer

Due to the nature of peptide and wellness products, individual results may vary. We do not guarantee specific outcomes, therapeutic effects, or health results from the use of any product sold through our website.

Refunds will not be issued based solely on dissatisfaction with personal results unless otherwise required by law.

11. International Orders

International customers are responsible for:

  • Customs fees

  • Duties and taxes

  • Import restrictions

  • Local regulatory compliance

Refunds will not be issued for orders delayed, confiscated, or rejected by customs agencies unless otherwise determined at our discretion.

12. Contact Us

For refund or return inquiries, please contact:

Peptide Science Therapy
Website: www.peptidesciencestherapy.com
Email: info@peptidesciencestherapy.com
Business Hours: Everyday

Please include your order number when contacting support.

13. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes become effective immediately upon posting to the website.

Your continued use of the website constitutes acceptance of the revised policy.